Introduction
Neogen Back Office ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our retail management application.
This policy applies to all users of the Neogen Back Office application, including store administrators, price changers, and other authorized personnel who access our retail management system.
Information We Collect
- Personal Information: Name, email address, and role information for authentication and authorization
- Store Data: Store identification, tenant information, and store-specific settings
- Sales Data: Transaction details, sales amounts, fuel sales, merchandise sales, and department breakdowns
- Void Transactions: Details of cancelled transactions, line voids, and price overrides
- Usage Data: App usage patterns, feature access, and user interactions
- Device Information: Device type, operating system, and app version for technical support
How We Use Your Information
- Authentication: To verify your identity and provide secure access to the application
- Store Management: To display relevant store data and manage store-specific operations
- Sales Analytics: To provide sales reports, void summaries, and business insights
- Role-Based Access: To control feature access based on your assigned role and permissions
- Technical Support: To troubleshoot issues and improve app performance
- Compliance: To meet legal and regulatory requirements for retail operations
Data Security
- Encryption: All data is encrypted in transit using industry-standard protocols
- Authentication: Multi-factor authentication and secure token-based sessions
- Access Controls: Role-based permissions ensure users only access authorized data
- Data Storage: Secure cloud storage with regular backups and redundancy
- Monitoring: Continuous security monitoring and threat detection
- Employee Training: Regular security training for all personnel handling your data
Data Sharing and Disclosure
- Internal Use: Data is used internally for app functionality and business operations
- Service Providers: We may share data with trusted third-party service providers who assist in app operation
- Legal Requirements: We may disclose data when required by law or to protect our rights
- Business Transfers: In case of merger or acquisition, data may be transferred as part of the business assets
- No Sale: We do not sell, rent, or trade your personal information to third parties
- Consent: We will obtain your explicit consent before sharing data for purposes not covered in this policy
Your Rights and Choices
- Access: You can request access to your personal information stored in our systems
- Correction: You can request corrections to inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to legal requirements
- Portability: You can request a copy of your data in a portable format
- Opt-out: You can opt out of certain data processing activities where applicable
- Contact: You can contact us to exercise any of these rights or ask questions about your data
Data Retention
- Active Accounts: Data is retained while your account is active and in use
- Inactive Accounts: Data may be retained for a limited period after account deactivation
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Business Needs: Transaction and sales data may be retained for business analytics and compliance
- Secure Deletion: When data is no longer needed, it is securely deleted or anonymized
- Regular Review: We regularly review and update our data retention policies
Children's Privacy
- Age Requirement: This application is not intended for use by individuals under 18 years of age
- No Collection: We do not knowingly collect personal information from children under 18
- Parental Rights: If we become aware of collecting data from a child, we will take steps to delete it
- Contact: Parents or guardians can contact us if they believe we have collected data from a child
International Data Transfers
- Global Operations: Your data may be processed in countries other than your own
- Adequate Protection: We ensure adequate data protection measures regardless of location
- Compliance: We comply with applicable data protection laws and regulations
- Safeguards: We implement appropriate safeguards for international data transfers
- Transparency: We will inform you of any significant changes to data transfer practices
Updates to This Policy
- Regular Updates: We may update this privacy policy from time to time
- Notification: Significant changes will be communicated through the app or email
- Review: We encourage you to review this policy periodically
- Effective Date: The effective date will be updated when changes are made
- Continued Use: Continued use of the app after changes constitutes acceptance of the updated policy
Contact Information
- Privacy Officer: For privacy-related questions and concerns
- Email: privacy@neogen.com
- Phone: 1-800-NEOGEN-1
- Address: Neogen Corporation, 620 Lesher Place, Lansing, MI 48912
- Response Time: We aim to respond to privacy inquiries within 30 days
- Complaints: You may also file a complaint with your local data protection authority
Thank you for trusting Neogen Back Office with your data. We are committed to maintaining the highest standards of privacy and data protection.